Technical Skills
· At least 5 years of overall experience in the IT support/service industry
· Minimum of 3 years of demonstrated experience in enterprise support for SMS/SCCM 07.
· In depth knowledge of SMS/ConfigMgr infrastructure including Client Health, Software Updates Management, OS Deployment, and Software Distribution.
· Ability to write complex SQL/WQL queries.
· Thorough understanding of Windows server and client platforms.
· Excellent in Windows, SQL, VBS / PowerShell Scripting and WMI to automate manual tasks
· Knowledge of WMI and XML is very essential.
· Good understanding of Active Directory, OU structures and Group Policy is a big plus
· Understanding of Branch Cache, Multicast and related network technologies is a big plus
· Performs complex problem solving, determination and resolution of Application-related and SQL issues.
· Understanding of multi-tiered application technology.
Administrative Skills
· Provide world-class support service to MPSD customers and the other MPSD service teams.
· Ability to implement enterprise wide strategy for supporting world-wide Production applications and environments.
· Commitment to identifying process improvements with a focus on world-wide Application availability and support.
· Coordinate with customer and other service providers on new customer and service rollouts.
· Provide reports that measure the quality and quantity of work performed.
· Provides input to manager that will help streamline and improve consistency in service levels.
· There should be a work item created for each and every activity/task/project.
· Consistent meeting resolution time defined above and high stakeholder's satisfaction as defined by MPSD Platform Delivery Support Manager.
· Weekly Status to be provided for all open/closed work items.
· Provide at-desk Production Support of MPSD Platform Delivery between the standard hours of 9:00am – 6:00pm M-F. After hours on-call and occasional weekend support.
Project Functions
Lead/participate in small to medium projects and participate in medium to large projects dealing with leading edge technology
Thanks& have a great day
Regards,
Abhi
Ph: (888) 228-2009
Email: abhi@oslosolutions.com
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