Hello All,
Hope the day started on a good note to you. Please find below some of the requirements I am currently working on and let me know if you have any consultant who fits to the below requirement. If interested, please send me the below mentioned details, ASAP.
Name in Full:
Tel:
Email:
Location:
Relocation:
Total Exp:
Status: USC/GC/H1: IF H1 please provide the employer details
Availability:
Comfortable timings to take an interview call:
Rate:
Job Title: FICO Lead
Location: Dallas or San Francisco
Duration: 6+ months
Client: Mckesson & APPLE
Position Description
* Manages Finance Service Line, owning and managing the Finance Business Services that enable our internal business partners to run, grow & transform their businesses
* Accountable for the delivery and support of all Finance Business Services that provided to Business Partners, throughout each stage of the Service Lifecycle
- Understands business strategies, business processes and business process roadmaps
- Develops Service Strategies and Roadmaps to support business requirements and business roadmaps
- Provides management oversight of Service Changes -new service introduction, existing service changes, or service retirements
-Defining functional requirements
-Documenting Service Objectives and User Stories
-Validating requirements with cross-functional Technical Service Center and Business teams
-Supporting release planning, release build, release deployment and early-life support
-Acting as a key point of contact and subject matter expert to the Technical Service Center Teams that design and deliver the Service Changes
* Key success characteristics
- Deep and balanced knowledge of Finance business processes and how technology can best enable those processes
- Accountable and empowered - ability to take responsibility, self-start to ensure realization of desired business outcomes
- Solid business acumen - understands business differentiators; able to assess and articulate service value propositions; makes decisions based upon value generation
- Collaboration and cross-functional leadership - guides, coaches and leads resources to meet service SLAs
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Service Strategy - Service Portfolio Management 25%
- Contributing to the Global Prioritization; Portfolio Governance; Portfolio Analysis processes
- Developing strategies and business cases relating to the addition/change/retirement of Finance Business Services
- Forecasting demand for Services and maintaining Service Roadmaps
- Partner with Business Relationship Manager(s) to proactively manage Business Partner relationships and engagement
Service Strategy -Account & Demand Management
- Collaborating with Business Relationship Manager in Business Partner Engagement activities
Continual Service Improvement - Services, Processes & Tools
- Conducting periodic Service Reviews and create and maintain Service Improvement Plans
- Contributing, via Operating Model Council (OMC) sub-teams, to improvement iniatives related to roles, processes, and tools
Service Design - Opportunity Management 25%
- Creation of Service Design Requests (SDRs)
- Leading Feasibility Sizing and Initial Sizing efforts
- Evaluating solution alternatives
- Developing Service Change business cases
- Managing the engagement of Supporting Service Owners & SMEs
Service Design - Service Catalog & Service Level Management
- Creating / Modifying Business Service Definitions and Service Level Agreements (SLAs)
Service Transition - Management Oversight and Contribution to the Design and Delivery of Service Changes 25%
- Service Design Package creation
- Oversight of delivery and management of Service Change financials
- Participation in Weekly Release Management meetings, Scrum of Scrums, etc.
- Engagement with Business Partner(s) throughout the lifecycle
Service Operation - Monitor Service Level Commitments & Address Issues 5%
- Monitoring and reporting Service Level achievements, in line with SLAs
- Contributing to Incident and Problem Management activities, as appropriate
Leadership & Development of a High Performance team 20%
- As leader of the Finance Service Line within the Business Service Management department, build a high performance team and enable the larger team's high performance goals
- Manage a Finance Service Analyst and contribute to the professional development of the full team of Service Analysts
- Develop and promote a productive and collaborative team environment
- Clearly define responsibities and expectations for each team member
- Provide consistent feedback on performance.
- Support development opportunities
- Perform effective issue management and resolution
- Represent Business Service Management and the Finance Service Line throughout other parts of McKesson IT and McKesson in general
EXPECTED OUTCOMES/MEASUREMENTS
Customer
- Achieved or exceeded performance targets including SLAs and business partner service satisfaction
- Built and maintained good business partner relationships
- Properly managed expectations, IT service portfolio, communications, service reporting, escalation and governance processes
- Properly partnered with other IT teams to deliver value to the business partner
- Met service deadlines and effectively managed and communicated exceptions
- Ensured business partners and IT strategies were aligned
Operational and Internal Processes
- Identified process improvements to gain additional efficiencies
- Effectively implemented and adhered to internal processes, standards and optimization efforts
- Worked collaboratively with other team members to continually improve process knowledge and effectively used information
- Achieved target performance levels for owned processes, measured through process KPIs
Measurements
- Delivered on contracted service levels
- Delivered improved value to the business
- Business Partner and customer satisfaction measures including regular surveys and feedback mechanisms
Learning and Growth
- Demonstrated effective leadership and participated as effective team player
- Demonstrated improvement and established core skill sets in specific area
Minimum Requirements
-6 years specific systems experience including 5 years managerial experience
Additional Knowledge & Skills
Business Experience
- 10 years professional experience in a business or technical position, including:
* 5 years managerial experience, and
* 6 years in similar service role(s), e.g., Consulting Service Manager, Product Manager, IT Program or Project Manager, Functional Architect, Business Analyst
- Demonstrated experience managing business partner and supplier interactions and relationships
- Demonstrated experience kicking off & managing large, complex initiatives
- Ability to manage multiple priorities in a complex business and technical environment
- Demonstrated change leadership skills (i.e. ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.)
Specialized Knowledge/Skills
- Solid understanding of Finance and Accounting business processes
- Background in Finance and Accounting technologies / customer solutions
- Solid understanding of technical application architecture with deep knowledge of SAP and/or Business Intelligence solutions
- Demonstrated success defining and launching services or products
- Technical skills for understanding the design, development, configuration, implementation and support of business solutions
- Experience in business case development and project management
- Process knowledge and background in process improvement
Expected Competencies
- Excellent communication (oral and written) and interpersonal skills
- Assertiveness and proven ability to influence cross-functional teams without formal authority
- Excellent relationship management skills, demonstrating maturity, confidence, and integrity
- Solid strategic thinking with results orientation
- Demonstrated ability to work autonomously, as a lead and a part of a team
Education
-4-year degree in computer science or related field or equivalent experience
-CPA, CMA, and/or MBA (or equivalent) designation is highly desired
Certifications/Licensure
- CPA, CMA, and/or MBA (or equivalent) designation is highly desired
Physical Requirements
-General Office Demands
Chandu Akkineni
Palette IT Solutions, LLC.
Tel: 408-915-2629/757-271-6446
Fax: 866-564-4398
Y IM: akkinenichandu@ymail.com
DISCLAIMER: Under Bill 1618 Title III passed by the 105th US Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you have received this message by mistake or are not interested in receiving our e-mails, please reply with a "REMOVE" in the subject line and delete this message from your system. We are sorry for the enconvenience caused to you. Also this message (including attachment if any) is confidential and may be privileged. Before opening attachments please check them for viruses and defects. Quest Infosoft will not be responsible for any viruses or defects or any forwarded attachments emanating either from within Quest Infosoft or outside. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited. We respect your on-line privacy. This is not an unsolicited mail.
