Top priority=Remedy Consultant==Remedy Administrator= SAP WM

Remedy Consultant - Enterprise Tools Support Team
Location: Milwaukee, Wisconsin
Duration: 6 Months

Key Responsibilities  

·          Responsible for the efficient configuration and administration of BMC Remedy 7.6 environment

·         Responsible for service delivery and support of all Remedy Modules within defined Operating Level Agreements

·         Responsible for working with client teams in understanding their requirements and transforming them into appropriate configurations

·         Lead and work with team in the global delivery model with team members spread across multiple geographies

·         Provide level 2 and level 3 support for BMC Remedy 7.6 environment

·         Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput

·         Participates in planning and execution of server workload migrations and consolidations in conjunction with Service Delivery team and Project Engineering team

·          Administers the Remedy environment Infrastructure present at multiple client data centers

·          Monitors vendors' support facilities for hardware and software updates and recommends and implements maintenance to keep systems current and well within vendors' support requirements

·         Develops Disaster Recovery plans, procedures and test scenarios and participates in DR rehearsals along with the client

·          Provides level II incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements

·         Monitors, maintains, and reports system availability within Operating Level Agreements 

·         Monitors system resource utilization and supports capacity planning by capturing data, analyzing trends and making upgrade recommendations

·          Maintains knowledge of the latest developments impacting the Monitoring environment and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity

Skills   

·         Strong analytical and communication skills (Understanding North American client's accent)

·         Ability to Lead the team

·         Customer focused

·         Understanding of ITIL Processes, routine ticketing works, handling escalation and proactive problem resolution skills

 Qualification 

·         Bachelors degree (preferred)

·         Experience Required ( In Years)         

·         A Minimum 8 years (96 months) of experience with listed Responsibilities and skill sets is required for this role

 

 

Remedy Administrator - Enterprise Tools Support Team
Location :Milwaukee, Wisconsin
Duration: 6 Months

 Key Responsibilities 

·         Responsible for the efficient configuration and administration of BMC Remedy 7.6 environment

·         Responsible for service delivery and support of all Remedy Modules within defined Operating Level Agreements

·         Responsible for working with client and BMC teams in providing appropriate configurations

·         Work with team in a global delivery model with team members spread across multiple geographies

·         Provide level 2 and level 3 support for BMC Remedy 7.6 environment including HP Unix, Atrium CMDB, Atrium Integration Engine, Data Mappings / import / export workings

·         Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput

·         Administers the Remedy environment Infrastructure present at multiple client data centers

·         Provides level II incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements

·         Monitors, maintains, and reports system availability within Operating Level Agreements 

·         Monitors system resource utilization and supports capacity planning by capturing data, analyzing trends and making upgrade recommendations

·         Maintains knowledge of the latest developments impacting the Monitoring environment and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity

Skills   

·         Strong analytical and communication skills (Understanding North American client's accent)

·         Customer focused

·         Understanding of ITIL Processes, routine ticketing works, handling escalation and proactive problem resolution skills

 Qualification 

·         Bachelors degree (preferred)

·         Experience Required ( In Years)         

·         A Minimum 4 years (48 months) of experience with listed Responsibilities and skill sets is required for this role

 

 

 

 

Thanks
RAJ | Sr.Resource Coordinator
SoftHQ Inc |Consulting – Development – Staffing
Direct: 858-658-9200 x 619| Fax: 858-225-6834 |
E-mail:raj@softhq.com   / YIM/Gtalk: rajsofthq