Need Application Management Services (AMS) - Systems Engineer

Hi, Hope you are doing great!

Please go through the below requirement & if you feel comfortable forward your updated resume so that I can get back to you.

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Please send me your resumes at mark@corpemail.generalconsulting.us or call me at484-971-4881 for further details

 

 

Title: Application Management Services (AMS) - Systems Engineer

 

Location: MN

 

Duration: 6-12 Months

 

Job Description:

Additional notes from the manager:

One additional skills requirement that I should have highlighted this morning is good verbal communication skills.  During the middle of an incident, our engineers regularly participate in/host a conference call to troubleshoot the issue.  Often, upper-level management (directors, VPs) also participate in these calls.  The AMS engineer needs to calmly and confidently communicate the status of the systems based on the diagnostic information he/she has, explain what actions have already been taken, respond to other recommended actions, provide estimated timelines for these actions, etc.

 

A good Application Services Engineer also likes to help people, so I like to see individuals that participate in volunteer activities outside of work, or have coaching or teaching experience.

 

 

To summarize: Send me a Systems or Websphere admin with both windows and unix/Linux exp with some Tomcat in a production support environment  good comm skills. Websphere admins with these skills and fit the rate have done well.  

This is not a high level spot.  We just need a good production support person with incident management, change request, and task oriented exp not high level admin exp.  Must have good incident management, change request, and task oriented abilities and exp to be effective. We have a couple mid level websphere admins who are doing a good job in this role. Just need to fit the rate and have the skills in this paragraph and good communication skills. This should help you in your search and evaluation of candidates.

Application Management Services (AMS) - Systems Engineer

 

This position is responsible for providing application support services for many of our external flagship products including westlaw.com and WestlawNext. These services include coordinating and completing requested changes for those applications, and responding to incidents that are reported either by automated alerting or customer reported issues. 

Application Services Engineers provide around-the-clock on-site coverage across 3 shifts.  This position includes hours outside the established work schedule as needed and requires being part of an on-call rotation.

Primary Responsibilities

·  Perform application releases, and other change tasks following established documentation and procedures.                            

·  Perform incident response activities to mitigate issues that affect the availability of supported applications.  This includes responding to alerts via pager, using monitors and logging tools to investigate issues, bringing affected components out of service to mitigate customer impact, and escalating issues to appropriate partners.    

·  Work with other AMS engineers to implement applications into pre-production and production environments adhering to the AMS operational support model.

·  Communicate status of change tickets and incidents.

·  Update existing documentation as changes occur.

Minimum Qualifications

·  Work independently on complex tasks with some technical and management guidance.

·  Demonstrated ability to learn new platforms and technologies with a keen interest in expanding and applying this knowledge as new ones emerge.

·  Ability to work effectively in a fast-paced, challenging team environment.

·  Ability to manage multiple and sometimes competing priorities.

·  Excellent written and verbal communications.

·  Strong analytical and organizational skills.

·  Strong customer relationship management skills.

·  Creative problem solving skills.

·  Willingness and enthusiasm to support a variety of applications, crossing multiple platforms, including providing 24x7 pager coverage on a rotating basis.

Required Technology Skills

§         Working knowledge of UNIX / LINUX platforms.

§         Experience with web technologies, browsers and terminology (i.e. HTML, Active Server Pages, CGI, XML, JSP, .net, etc.)

§         Working knowledge of Tomcat and IBM WebSphere application servers.

§         Understanding of network and database technologies a plus.

§         Former Help Desk or Customer Service experience also a plus.

 

 

Regards, 
Mark Williams

GENERAL CONSULTING SERVICES, 
Office: 484-971-4881 | Fax: 610-482-9315
mark@corpemail.generalconsulting.us