Req - Web sphere Message Broker support engineer - Minneapolis, MN

Job Title                   :  Web sphere Message Broker support engineer

Work Location         :  Minneapolis, MN

 

Relevant Experience (Yrs): 2 – 3 Years

 

Technical/Functional Skills: Strong Message Broker knowledge & with hands on experience WMQ, WMB 6.0, 7.1. Experience in implementation, support and rollout projects. Exposure to ITIL framework & Quality Center for defects. Preferred experience in Retail domain.

 

Experience Required              3 – 4 years

Roles & Responsibilities:       

·         Attend and fix production issues. Handling Incident Management and Work Request.

·         Coordination with client and Business users for Incident management.

·         Analyze application stability and take action accordingly.

·         Identify temporary fix and restore issues in within defined SLA.

·         Identify recurring issues and provide permanent fix through Problem Management.

·         Identify design gaps and propose solutions

·         Identify support Role requirements for new releases

Generic Managerial Skills:   

·         Willingness to work in a collaborative onsite\offshore support model

·         Proposal of solutions for design gaps and problem management

·         Use of metrics to support continual transition improvement

Thanks & Regards

 

     A T T Y

Manager - Recruitment

IDC Technologies, Inc.,
1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035,

Contact #: 408-457-9399 Ext: 2026 || Email: atty@idctechnologies.com || Web: www.idctechnologies.com