Dear Associate,
Hope you are doing good. This is PREETHI, Working as a SR IT Recruiter with Panzersolutions. We have an urgent requirement ,
Please find below requirement and send me your consultant resumes . For further details please contact me at 90855242171 .
Please send me the resumes to preethi@panzersolutions.com
Duration: 12 months
Location: Atlanta GA
To provide quality customer services and maintain the smooth operations of all Messaging Systems, value-added services & networks.
1. Actively monitor the performance of all Type B Messaging Systems and Value-added services, analyze Network and System Events, take appropriate action to restore the Services as top priority to reduce or eliminate any Service impact.
2. Pro-actively supervise and analyze all Customer and Connections Alarms, to keep the end to end Customer Services under normal operations. Take decision to coordinate with GCSC and customer helpdesk for prompt action to identify and apply corrective action in timely and effective manner.
3. To track the progress of all related trouble-tickets, prompt for action to ensure efforts are made to keep the best MTTR.
4. Monitor all Network Advisory, when customer service is affected, report to the appropriate help desk and follow up status until customer service is restored, arrange alternative means whenever applicable.
5. Escalate timely for any System Critical conditions to both technical support team and local management.
6. Conform and execute all operational procedures timely and accurately.
7. Take the lead during any System or Customer changes, to ensure normal service after change.
8. Maintain good communication with Help Desk, Customer helpdesk and internal Support entities for any System or Customer events through trouble ticket, email, phone contact or sending Advisory with precise information and progressive update.
9. Manage daily activities and reports without delay
Authority/Autonomy:
Decision-making authority:
1. Decision to call for internal technical or management support.
2. Decision to arrange extra manpower in the event of possible service degradation.
3. Decision to contact any Support entity as needed to restore service
4. Conference call setup to expedite restoration during service related problems.
Knowledge, Skills and Experience :
• Education, Training and Experience :
- Computer Degree, Technical school or related experience
• Knowledge and skills :
- Knowledge on Network communication standards, protocols and equipment.
- Basic knowledge of Unix and Linux
- Good teamwork spirit.
- Ability to perform multi-tasks quickly, efficiently and under pressure.
- Analytical trouble shooting skills.
- Capacity to learn and adapt quickly to the rapid change in communication environment.
- Good communication skill.
- Fluency in both written and spoken English.
- Customer-minded
• Working Environment:
- Willing to work on shift duty
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Preethi Sharma – Sr.Technical Recruiter
Panzer Solutions LLC
45 Stuart AVE,K
Norwalk CT 06850 USA
preethi@panzersolutions.com
Direct :
FAX : 203-286-1457
www.panzersolutions.com
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