Title: Siebel Application Support
Location: Bothell, WA or Atlanta, GA
Duration: 8 months plus
Job Description:
Looking for in-depth experience, knowledge and skills in supporting enterprise Siebel systems running on both Windows and UNIX platforms; will escalate issues and will prioritize, investigate and resolve issues without guidance from others. Will also lead teams and projects to resolve complex technical issues
Responsibilities:
Proactively suggest ways of improving system stability, availability, performance and reliability
Able to prioritize and resolve multiple complex and critical issues
Forecast and plan for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment
Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain
Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification
Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes
Assess critical path and assist in implementation of any project required by the business
Available to provide 24 X7 on call support on a rotating basis with other team members
Lead efforts in complex troubleshooting, recovery and root cause investigation
Required Skills:
Experience in supporting Siebel applications running Siebel 8.x, UCM module experience preferred (2-5 years preferred) (UCM will be hard to find; but other Siebel experience is ok)
Experience with Siebel application administration (Assignment Rules, Workflow Policies, Server Components, Assignment Manager, EIM/EAI, Product Catalog, LOVs, Audit Trail, Application Deployment Manager)
Experience with Siebel's SRF Build/deployment methodology
Experience with Informatica Data Quality server configuration
Experience working with both Unix and Windows using command line tools (3-5 years preferred)
Experience working with large relational databases running enterprise software systems, including design and support, Oracle 11g experience preferred
Experience building complex SQL queries through multiple interfaces on Oracle databases, Oracle 11g preferred
Experience working with a web server, such as SunOne, Weblogic, Websphere or Apache in a multiple server domain environment
Strong experience with scripting in a Unix and/or Windows environment (Shell or Perl acceptable, 2-4 years preferred)
Extensive experience in troubleshooting internal customer related issues and managing customer relationships required (4 to 6 years preferred)
System Analysis experience in the support/operation of a of large carrier class enterprise middleware system, preferably in a wireless environment
Experience in testing, quality and change management methodologies
Previous experience in 24 hrs/day, 7 days/week systems support capacity
Available to provide 24/7 support as required
If you are interested please send your updated resume to kiran@scubeinc.net along with the following information ASAP.
Request you to provide the following details:
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KIRAN
Sr. Technical Recruiter
313-586-4000 X 212
S Cube Inc.,
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