Req - Network Voice Engineer - Avaya and SL100 - St. Louis, MO

Network Voice Engineer

1^st May Start date

Location: St. Louis, MO

Rates-$50/hr on C2C

 

Mandatory -- Program phone switches (Avaya and SL100)

 

• Provide Tier-2 and Tier-3 incident support by co-coordinating with Wipro's Managed Services team and the Hardware maintenance providers as and when necessary.
• Develop Knowledge base documents/instructions referred as NOVO scripts which can be used by Service Desk for handling standard telecom incidents
• Perform Telecom On boarding/Off boarding activities on Pinnacle for the following tasks
1. Monitor ticket queues, New hire list, transfer report, termination reports, etc.
2. Setup and maintenance of subscriber  information in the internal chargeback system (Pinnacle)
3. Pinnacle Subscriber record changes (includes Cost Center & Directory Service). This includes providing cross communication with Telecom and Messaging for data sharing issues on some records.

 

Program phone switches (Avaya and SL100)

• Provide assistance to end users on Phone systems operation (VOIP, Nortel, Avaya) during
1. New deployments
2. Technology changes
• Perform Tier-2 support for Avaya Call Center system at BSC for the following set of activities including but not limited to
1. Call center relocations
2. Call recording systems (e.g. Verint)
3. Call management  a (e.g. CMS)
• Provide IVR interface device support for Security/attendance/shipping systems at breweries  and co-ordinate with Hardware maintenance vendors for hardware failures
• Provide initial support for warehouse overhead paging and on-hold music. As and when necessary interface with telco and hardware vendors

Thanks & Regards

 

     A T T Y

Manager - Recruitment

IDC Technologies, Inc.,
1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035,

Contact #: 408-457-9399 Ext: 2026 || Email: atty@idctechnologies.com || Web: www.idctechnologies.com