Wednesday 21 December 2011

Urgent Need ! Siebel CRM Developer in BOISE-IDAHO

Hi,
Hope you are doing great!!

Please find below Job Description, If interested please send your updated resume ASAP to raj@srinav.net

Job Title

:
This position is for Siebel CRM Expert in Client place(BOISE-IDAHO) for 12 months

Relevant Experience (Yrs)
:
At least 5 Years of experience

Job Responsibilities:  
  • Siebel - a third party Customer Relationship Management tool, mainly used by Crucial's Call Center to track customer interactions.   A Subject Matter Expert is needed.  This person will provide periodic support as needed to keep the application functioning until we migrate to SAP CRM (or other chosen CRM application) in 2012, and will be the SME for that migration project. 

  • Learn the Siebel application from a technical perspective in order to provide Operational support and input for the SAP CRM migration.  
    • Familarize yourself with and understand the following:
    • Data flow to/from Siebel
    • Application operating systems, database servers and environments
    • Functional flow
    • Web logins
  • CTI Integration
    • Understand how the Crucial Call Center uses this tool
  • Work with business areas to understand the functionality used and build a rapport with the users.

  • Understand CRM Demand
    • Who uses this module and how

• Ability to deal with business users
• Strong communication skills

:

Generic Managerial Skills
:
  • Able to plan/track tasks/activities
  • Report progress/challenges to Project Manager
Education
:
Graduate
Work Location
:
Boise, Idaho





Thanks & Regards
Raj
IT Recruiter
Srinav
raj@srinav.net
Phone: 732-579-6245.

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