SAP CRM Functional Resource or SAP CRM Business Analyst
Location: Sunnyvale, CA
Duration: 6 months
Rate : open
Total positions: 3 Openings
Description:
We are looking for a SAP CRM Functional Resource or SAP CRM Business Analyst with 3 years experience.
As an Customer Support subject matter expert you will provide support for applications and tools used by the Global Support Organization to manage technical and customer support processes. By having an understanding of Global Support business processes, as well as proficient knowledge of the business applications and/or tools used to support those processes, you will help to facilitate the optimal use of the applications and tools to support the business. This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service functions, employing analytical and leadership skills.
Must have :
· Experience managing and defining business and technical elements necessary for complex technical support processes in a CRM environment (SAP Business Analyst experience required)
· Experience with complex business rules, workflows and efficient UI strategies.
· Previously mapped E2E process relationships and cross-functional data pathways throughout multiple systems (ERP/CRM/3rd Party)
· Planned, generated and executed the complete and specific QA and UAT testing necessary for a technical support center
· Experience in writing test scripts, uploading to HP Quality center, Quality Center defect tracking and reporting experience preferred
· Knowledge of technical support sites, knowledge base, use of common business functions used for customer support like case management, case resolution, tracking and updates, Return Merchandise authorization process and flows, etc is essential for this role. [NOTE: This is key SME requirement for this role]
|
|
| | |||
**************** CAUTION - Disclaimer *****************
This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. This e-mail may contain viruses. BIMINDS has taken every measure to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. BIMINDS reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the BIMINDS e-mail system.
*********** End of Disclaimer **************************
No comments:
Post a Comment