ITIL / ITSM
Chicago
1 year
• ITIL certified
• Good Analytical, documentation & Reporting skills
• Sound Experience in Incident, Change, Problem and Configuration Management Processes
• Providing Process Improvement, streamlining solutions, Implementation
• Good experience in CMDB Discovery, mapping tools
• Technical experience on CMDB Atrium tool
• On-going management skill for CMDB
• Good Experience in providing Trend Analysis, Reporting
• Experience in providing Service Improvement Initiatives through project planned approach
• Experience in hosting CAB, Problem Management reviews/meetings
• Good Reporting skills
• Excellent Team Management skills
• Good verbal and written communication skills
• Customer handling skills
No comments:
Post a Comment