Need:Desktop Support Technician-Fargo, ND

Hi ,

My name is Aakash and I am urgently seeking a Desktop Support Technician for an on-site contract position at Fargo, ND in with my direct client.I have included the job details below.

Updated resume
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Current Location:
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Relocate? (No /Yes)
Hourly W2 Rate:-
Hourly Corp to Corp rate:-

Job Details:

Role: Desktop Support Technician
Location: Fargo, ND
Rate: $20-23/hr on Corp-Corp all inclusive

Project/Role or BD Task Description and Special Notes. . .

The focus of a Desktop Support Technician is to provide end-user support around the Windows desktop platform and Office 365.  The successful candidate will have a detailed understanding of Microsoft desktop technologies, the Microsoft Office Suite and lead the troubleshooting, configuration and administrative efforts of Windows desktop environments.  They can administer Windows desktops on a day-to-day basis, and also have the ability to plan for infrastructure and operational changes such as desktop upgrades.  They interact directly with customer end-users on a daily basis, and should have outstanding communication and customer service skills.    Responsibilities may include: • Desktop lifecycle management including desktop image creation, end-user deployment, inventory/asset tracking, hardware refresh/break-fix and system disposal • End-user desktop support (high touch and remote) for issues entered in the Help Desk ticketing system including software installs/changes, new-user setup, printer/copier support, wireless configuration, conference room setup and office moves/adds/changes • Support of end-user network connectivity and networking systems • Citrix end-user support • Managing the desktop environment to ensure the desktop system is operating effectively for the end-user and is properly receiving Windows and Antivirus updates • Maintaining desktop operational procedures and documentation Technologies may include: • Windows Laptops/Desktops • Office 365 Suite • Active Directory, DHCP, DNS • Citrix • Remedy Help Desk Ticketing System • Wired and Wireless Networking, including TCP/IP networking • Printers

Skills Required . . . . . . . . . . . . . . . . . . . . .

Minimum Requirements: • 1-5 years of experience in providing Level 1/Level 2 Help Desk and Desktop operations support • 1-5 years supporting environments with over 800 desktops and a minimum of 300 users • Detail oriented with excellent organizational and multi-tasking skills • Excellent customer service and communications skills in order to quickly and effectively troubleshoot/resolve issues • Knowledge of Citrix – specifically end-user use of Citrix to connect to systems • Knowledge of desktop imaging and image management • Knowledge of Help Desk ticketing systems (Remedy, etc.) • Knowledge of Windows Administration tools (AD Users and Computers, DHCP, DNS) • Understanding of networking and troubleshooting including TCP/IP networking, DNS and DHCP  Preferred Technology Experience: • Windows Laptop/Desktop Support • Microsoft Office/Office 365 Support Experience • Windows Server Administration, Including Active Directory, DHCP, DNS • Citrix End User Support • Remedy or Other Help Desk Ticketing System Use • Wired and Wireless Networking support, including TCP/IP networking • Printer Support  Preferred Requirements: • MCTIP:EA certification • Knowledge of ITIL and/or MOF operational processes • Knowledge of WSUS and Patch Management • Knowledge of SCCM and zero/light touch Windows desktop deployment • Application developer support experience • Citrix client support experience • Antivirus operations experience • Experience working with offshore or remote teams

Regards,

Aakash CBS Information Systems, Inc 37600 Central Court Suite 214 Newark, CA 94560	Work: (510)-870-2259 Web:http://www.ebizsolve.com/CMS/ Fax: (510)740-3677 Email: Aakash@cbsinfosys.com
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