ITISM ==Albuquerque,NewMexico== 3 Months

ITISM
Location:Albuquerque,NewMexico
Duration: 3 Months

Job Description:

·         6+ years of experience as a key technical resource leading the development of solutions in client environment

·         Experience working a SaaS environment

·         Knowledge of technical components such as LDAP, VPN, SSL and other such technologies

·         Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators.

·         Must have good understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the Service-now.com platform using web services, SOAP, email, MID, plugins.

·         ITIL V2 or V3 Foundations Certification preferred.

·         Has proven leadership experience in managing small teams and projects.

·         Ability to produce documentation on various levels including technical and customer facing.

·         Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

·         Strong communication skills (both written and verbal)

·         Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity

·         Lead all technical aspects of project delivery and solution delivery including:

·         Application UI Configuration

·         Workflow Configuration

·         Development of required client specific reporting

·         Development of requirement integration components (SSO, LDAP, etc)

·         Interface with Service Now technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform

·         Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements.

·         Provide creative solutions to resolve business problems via customer requirements based on Service-now.com, process gaps (ITSM/ITIL) and cultural challenges (people).

·         Hands-on technical delivery including required documentation of cost-effective Service-now solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc…)

·         Be a key member of the overall implementation project team

·         Prepare all client facing and internal deliverables that are technology related

·         Drive the continuous improvements of the implementation methodology and service offerings based on client experiences

 

 

 

 

 

Thanks
RAJ | Sr.Resource Coordinator
SoftHQ Inc |Consulting – Development – Staffing
Direct: 858-658-9200 x 619| Fax: 858-225-6834 |
E-mail:raj@softhq.com   / YIM/Gtalk: rajsofthq