Urgently Send Resumes to rituraj@x-istech.com
Direct client requirement. We can schedule Immediate Interview
Network Engineer ( Cisco Voice )
Location: Chevy Chase, MD
Duration: 6 Months Contract
In person is required
Job Description:
- Design, development, implementation and maintenance of VoIP telephony initiatives for contact centers and back office
- Provide technical leadership and relevant strategic direction
- Interface with business customer and peer IT teams to develop & analyze requirements and solution/system delivery
- Develop process and procedures for implementation and operational support of systems
- Project management & oversight; perform risk evaluation, issue management, etc.
- 24x7 production support & technical support to team and customers
Skills Required:
- Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE, Unified Communications Manager (UCM)
- Understanding & experience in implementing, operating, configuring, and troubleshooting a converged IP network
- Solid project management skills to lead multiple projects across diverse organizations; collaboration with peer IT teams
- Extremely effective verbal and written communication skills in order to communicate with all levels of associates and management teams
- Understanding of SDLC and CMMI concepts
- Proven experience in end-to-end problem determination/troubleshooting system issues
- Design/Architect IP Telephony systems
- Familiarity with SIP integration techniques , carrier, cross systems, etc.
- Experience in providing contact center solutions (call routing, CTI, systems integration, etc.)
- Proficient in MS Office product set , MS Word, Excel, power point, Visio, Project
Skills Preferred:
- Microsoft Lync (voice)
- Knowledge of legacy telephony systems (ACD, PBX, IVR, ICM/CTI, Voice Mail, etc.) and client/server & database/reporting applications desired
- Experience in systems and business analysis
- Understanding of relational database architecture and design
- Proficient in Client/Server Applications
- Knowledge of integration and troubleshooting of Cisco Unified Communications applications
Thanks!
Rituraj Borooah
646-233-3082
rituraj@x-istech.com
www.x-istech.com
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