Need Help Desk Technician

Hi,

 

Please find the below and let me know your interest on the same asap.

 

Location – Jackson, MI

Rate – Preferred full time

 

1.Job Descriptions for L2 resource - Data Center Operations - (SAC)

Job Description

·         Primary monitoring and escalation point  for identification, troubleshooting and resolution of events affecting customer production environments.

·         Provide notification to customers and the service teams for Severity 1 events.

·         Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.

·         Central point of contact for technical support teams including status updates for on-going incidents/events.

·         Must have aptitude and attitude to learn / work on new technologies.

·         Should be willing to work in shifts 24x7.

·         Create, update and document system processes and tasks as required.

·         Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.

 

Basic Requirements

·         2+ Years supporting event monitoring of Server/Network devices is required.

·         Hands-on experience with the following:

• Alert monitoring tool experience required.  HP Open View Operations –OVO preferred, but  Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
• ITSM tool experience.  HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)
• Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)
• Backup Tool Knowledge
• Excellent Written and Verbal Communication skills are required.
• Customer service and interaction skills are required.
• Hardware Knowledge required to work closely with network engineers, systems administrators and software engineers for technology and hardware upgrades.

 

Preferred Qualifications

·         ITIL Certification (will be required to complete company paid training and obtain certification within 90 days of hire).

·         Core understanding of SLA/OLA and ability to adhere to stringent time requirements

·         Working (hands on) experience with the following:

• Alert monitoring tool experience required.  HP Open View Operations –OVO preferred, but  Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
• ITSM tool experience.  HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)
• Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)
• Backup Tool Knowledge
• Telecommunication Equipment Knowledge (Radio, Wireless Networks, Mobile Devices,
• IT communication Tower Hardware

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Thanks & Regards,

 RAJ

  Solution Hub Inc.,

  Ph: 404-437-7221,

  raj@solutionhubinc.com

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