| Years of Experience Requested | 6 |
| Basic (Minimum) Qualifications: 6+ years of production support experience Knowledge of Windows 2003 / 2008 server and IIS and .NET BS in Computer Science, Information Systems, Engineering or related field (or equivalent additional industry experience) | |
| Preferred Qualifications: knowledge of Microsoft technology and software including Windows, IIS, SQL, ASP/ASP .NET, SharePoint 2007 / 2010 Experience working in a 24X7 environment Knowledge of software lifecycle methodology and Microsoft Operations Framework (MOF) A passion for customer support | |
| - Thorough understanding of service management foundations such as ITIL or MOF - Manage major incidents - Outstanding customer service/focus and communication skills - Collaborate across various teams within and outside the organization to drive issue resolution and best practices implementation. - You must possess knowledge in monitoring tools and configuring them, such as MOM/SCOM/Gomez/Keynote - You must be collaborative, details-focused, thorough, patient and persistent - Strong communication and organization and project management skills - Ability to manage internal and external relationships, within both IT and the Business - Ability to stay clam through pressurized situations - Track and report availability metrics for the responsible applications - You must possess strong interpersonal skills, be a critical thinker, with excellent oral and written communication skills - Demonstrated ability to define and follow best practices and business processes - A BS/MS in computer science, information systems, and engineering and/or equivalent industry experience required |
Thanks& have a great day
Regards,
AbhiSCCM
Ph: (888) 228-2009
Email: abhi@oslosolutions.com
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