C2C Production Support Engineer in Tampa, FL

* 5 - 7 years' experience working in a support environment.
* Understanding of problem management methodologies

* Knowledge/experience of problem management tools

* Knowledge of active monitoring tools (Tivoli,) including installation and implementation

* Through knowledge in Oracle SQL is a must

* Through knowledge in Java/J2EE, oracle technologies and Unix Shell scripting is required Good Knowledge in web logic server

* Ability to communicate well at all levels

* Strong organizational skills

* Self motivating

* Ability to work in a team environment

* Ability to learn new skills quickly with little supervision.

Functional Responsibilities:

* Address Production Support Issues in a timely manner.

* Work closely with first level support, development teams, infrastructure teams and business to determine strategy & priorities in meeting the business' expectation.
* Maintain application availability to business users globally. Drive agenda in areas such as monitoring, fail over and resiliency in order to improve availability.
* Managing and resolving user reported issues

* Effectively communicate issues and status updates with business users, first level support, and development teams.

* Ensure the stability of the applications by proactively seeking ways of ensuring stability.
* Performs controlled resolution of incidents and problems including prioritization and escalation to appropriate development groups when appropriate.

Thanks and Regards,

Aatif M. Rafique

AMR TECHNOLOGIES LLC - Open Positions

Certified Minority Business Enterprise

E-Mail:    arafique@amrtechonline.com

Website: http://www.amrtechnologies.net

Direct:    1 (302) 607-3867