Hello All,
Hope the day started on a good note to you. Please find below some of the requirements I am currently working on and let me know if you have any consultant who fits to the below requirement. If interested, please send me the below mentioned details, ASAP.
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Job Title: FICO Lead
Location: Dallas or San Francisco
Duration: 6+ months
Client: Mckesson & APPLE
Position Description
* Manages Finance Service Line, owning and managing the Finance Business Services that enable our internal business partners to run, grow & transform their businesses
* Accountable for the delivery and support of all Finance Business Services that provided to Business Partners, throughout each stage of the Service Lifecycle
- Understands business strategies, business processes and business process roadmaps
- Develops Service Strategies and Roadmaps to support business requirements and business roadmaps
- Provides management oversight of Service Changes -new service introduction, existing service changes, or service retirements
-Defining functional requirements
-Documenting Service Objectives and User Stories
-Validating requirements with cross-functional Technical Service Center and Business teams
-Supporting release planning, release build, release deployment and early-life support
-Acting as a key point of contact and subject matter expert to the Technical Service Center Teams that design and deliver the Service Changes
* Key success characteristics
- Deep and balanced knowledge of Finance business processes and how technology can best enable those processes
- Accountable and empowered - ability to take responsibility, self-start to ensure realization of desired business outcomes
- Solid business acumen - understands business differentiators; able to assess and articulate service value propositions; makes decisions based upon value generation
- Collaboration and cross-functional leadership - guides, coaches and leads resources to meet service SLAs
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Service Strategy - Service Portfolio Management 25%
- Contributing to the Global Prioritization; Portfolio Governance; Portfolio Analysis processes
- Developing strategies and business cases relating to the addition/change/retirement of Finance Business Services
- Forecasting demand for Services and maintaining Service Roadmaps
- Partner with Business Relationship Manager(s) to proactively manage Business Partner relationships and engagement
Service Strategy -Account & Demand Management
- Collaborating with Business Relationship Manager in Business Partner Engagement activities
Continual Service Improvement - Services, Processes & Tools
- Conducting periodic Service Reviews and create and maintain Service Improvement Plans
- Contributing, via Operating Model Council (OMC) sub-teams, to improvement iniatives related to roles, processes, and tools
Service Design - Opportunity Management 25%
- Creation of Service Design Requests (SDRs)
- Leading Feasibility Sizing and Initial Sizing efforts
- Evaluating solution alternatives
- Developing Service Change business cases
- Managing the engagement of Supporting Service Owners & SMEs
Service Design - Service Catalog & Service Level Management
- Creating / Modifying Business Service Definitions and Service Level Agreements (SLAs)
Service Transition - Management Oversight and Contribution to the Design and Delivery of Service Changes 25%
- Service Design Package creation
- Oversight of delivery and management of Service Change financials
- Participation in Weekly Release Management meetings, Scrum of Scrums, etc.
- Engagement with Business Partner(s) throughout the lifecycle
Service Operation - Monitor Service Level Commitments & Address Issues 5%
- Monitoring and reporting Service Level achievements, in line with SLAs
- Contributing to Incident and Problem Management activities, as appropriate
Leadership & Development of a High Performance team 20%
- As leader of the Finance Service Line within the Business Service Management department, build a high performance team and enable the larger team's high performance goals
- Manage a Finance Service Analyst and contribute to the professional development of the full team of Service Analysts
- Develop and promote a productive and collaborative team environment
- Clearly define responsibities and expectations for each team member
- Provide consistent feedback on performance.
- Support development opportunities
- Perform effective issue management and resolution
- Represent Business Service Management and the Finance Service Line throughout other parts of McKesson IT and McKesson in general
EXPECTED OUTCOMES/MEASUREMENTS
Customer
- Achieved or exceeded performance targets including SLAs and business partner service satisfaction
- Built and maintained good business partner relationships
- Properly managed expectations, IT service portfolio, communications, service reporting, escalation and governance processes
- Properly partnered with other IT teams to deliver value to the business partner
- Met service deadlines and effectively managed and communicated exceptions
- Ensured business partners and IT strategies were aligned
Operational and Internal Processes
- Identified process improvements to gain additional efficiencies
- Effectively implemented and adhered to internal processes, standards and optimization efforts
- Worked collaboratively with other team members to continually improve process knowledge and effectively used information
- Achieved target performance levels for owned processes, measured through process KPIs
Measurements
- Delivered on contracted service levels
- Delivered improved value to the business
- Business Partner and customer satisfaction measures including regular surveys and feedback mechanisms
Learning and Growth
- Demonstrated effective leadership and participated as effective team player
- Demonstrated improvement and established core skill sets in specific area
Minimum Requirements
-6 years specific systems experience including 5 years managerial experience
Additional Knowledge & Skills
Business Experience
- 10 years professional experience in a business or technical position, including:
* 5 years managerial experience, and
* 6 years in similar service role(s), e.g., Consulting Service Manager, Product Manager, IT Program or Project Manager, Functional Architect, Business Analyst
- Demonstrated experience managing business partner and supplier interactions and relationships
- Demonstrated experience kicking off & managing large, complex initiatives
- Ability to manage multiple priorities in a complex business and technical environment
- Demonstrated change leadership skills (i.e. ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.)
Specialized Knowledge/Skills
- Solid understanding of Finance and Accounting business processes
- Background in Finance and Accounting technologies / customer solutions
- Solid understanding of technical application architecture with deep knowledge of SAP and/or Business Intelligence solutions
- Demonstrated success defining and launching services or products
- Technical skills for understanding the design, development, configuration, implementation and support of business solutions
- Experience in business case development and project management
- Process knowledge and background in process improvement
Expected Competencies
- Excellent communication (oral and written) and interpersonal skills
- Assertiveness and proven ability to influence cross-functional teams without formal authority
- Excellent relationship management skills, demonstrating maturity, confidence, and integrity
- Solid strategic thinking with results orientation
- Demonstrated ability to work autonomously, as a lead and a part of a team
Education
-4-year degree in computer science or related field or equivalent experience
-CPA, CMA, and/or MBA (or equivalent) designation is highly desired
Certifications/Licensure
- CPA, CMA, and/or MBA (or equivalent) designation is highly desired
Physical Requirements
-General Office Demands
Chandu Akkineni
Palette IT Solutions
Tel: 408-915-2629/757-271-6446
Fax: 866-564-4398
Y IM: akkinenichandu@ymail.com
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